Contact · Unit 20, Colchester, CT
we pick up the phone, read every word you send, and answer in plain English.
Insurance renewal breathing down your neck? Auditor’s letter on the desk? Or just a nagging feeling about that shared front-desk login? Pick whichever door suits you. Each one leads to a consultant, not a ticket number.
The lantern’s dimmed for now. Leave a note; it gets read first thing next business morning.
ring the desk(860) 377-0798 write to usappointments@№ 01 · the intake sheet
for once, your practice is the one filling in the clipboard
Five questions, no insurance card, no “describe your pain on a scale of one to ten.” Tell us roughly what you run and what’s worrying you, and we’ll come back with times for a free 20-minute scoping call.
new practice intake
page 1 of 1 · no co-pay№ 02 · pick the right door
a small triage desk, so your question finds the quickest route
Clinics triage patients all day; it seemed only fair to return the favor. Find the row that sounds like your week and we’ll tell you the fastest way through.
| if this sounds like you | best door | what to expect |
|---|---|---|
| act now “someone clicked something, and now things look strange.” |
(860) 377-0798call, don’t email | If screens are locking or files are renaming themselves, unplug that machine from the network, then call your IT vendor and your cyber insurer’s claims line first — they own the emergency. Then ring us; we’ll help you figure out what to ask and what to write down. |
| “our insurance renewal wants a risk assessment, and the form is due soon.” | the intake sheettick “insurance questionnaire” | Reply within one business day. Mention the renewal date — the report takes ten business days after the last scan, so we’ll tell you honestly whether the timing works. |
| “we’d like to see how the team handles a convincing fake email.” | the intake sheeta staff headcount helps | A scoping call, then a 90-day phishing campaign for up to 25 staff at $1,185. Your team won’t be told the dates. That’s rather the point. |
| “our IT vendor wants to talk to you directly.” | email uscc them, please | We love a three-way thread. We’ll set up a short call so the vendor knows our report goes to them, not around them. |
| “honestly, we just want to know what this costs.” | the services pageor just call | Every fee is printed: assessments $2,340, hardening audits $1,670, the whole lantern $4,580. No “contact us for pricing” here, ironically enough. |
| “we’d like to sell you something.” | email usplease don’t call | We do read it. Eventually. Between firewalls. If there’s a link inside, assume we’ll inspect it professionally first. |
№ 03 · is it really us?
how to tell a real zinc lantern email from a clever imitation
We spend our days writing convincing fake emails for clinics. It would be awkward if somebody did it to you in our name — so here’s exactly what we will and won’t do.
suspicious? call the number on this page →-
we only write from one domain
Real mail comes from
@zinclanterngroup.com. Not a free webmail address, not “zinc-lantern-group,” not a domain with a sneaky extra letter. Squint at it. We’d be proud of you. -
we never ask for a password or code
No passwords, no multi-factor codes, no remote-access PINs — not by email, not by text, not even if we ask nicely. If “we” do, it isn’t us.
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drills only follow a signed letter
Phishing simulations run only after your practice owner or manager signs the engagement letter and agrees the campaign window. No surprise “tests” arrive out of the blue.
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our bank details don’t change by email
Invoices arrive as PDFs from appointments@zinclanterngroup.com. If a message says we’ve “moved banks,” it’s the oldest trick going — call (860) 377-0798 before paying a cent.
№ 04 · finding unit 20
where the lantern hangs between engagements
Almost everything we do happens remotely, so your clinic stays exactly where it is. But there is a real desk in Colchester, a real kettle, and a whiteboard covered in firewall diagrams.
when the lantern’s lit
- Monday
- 8am–5:30pm
- Tuesday
- 8am–5:30pm
- Wednesday
- 8am–5:30pm
- Thursday
- 8am–5:30pm
- Friday
- 8am–5:30pm
- Evenings
- by appointment
Evenings are popular for scans: your workstations are idle and nobody needs the imaging PC to show a patient their molar.
the mailing particulars
Zinc Lantern 8 Christy Lane Ext Unit 20Colchester, CT 06415 get turn-by-turn to unit 20 →
Planning to stop in? Ring first — there’s a decent chance we’re three layers deep in someone’s firewall rules and won’t hear the door.
№ 05 · your move
ready to start?
twenty minutes on the phone, and you’ll know exactly where you stand
The scoping call costs nothing and commits you to nothing. You leave with an honest opinion on which engagement you need — and a flat fee, from $1,185, if you decide to go ahead.
- ✦One price, printed on a one-page letter.
- ✦A fix-first report ten business days after the last scan.
- ✦All remote, so no operatory gets borrowed.
- By phone or video, your pick
- Early or after-hours slots on request
- No follow-up barrage afterwards
or ring (860) 377-0798